General Terms and Conditions of Sale
Dior is pleased to welcome to you to the Parfums Christian Dior website at shop.dior.com.au (the “Site”). The Site is published and maintained by LVMH Perfumes & Cosmetics Group Pty Ltd for Parfums Christian Dior.
This section of our Website sets out our General Terms and Conditions of Sale (“Terms”) including our full delivery and returns process.
These Terms apply to all sales of products made to you, the customer, via www.shop.dior.com.au (“the Website”). Please read these Terms carefully before submitting your order to us. These Terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
By using the Site, you confirm that you agree to these Terms. If you do not agree to the Terms, please cease using the Site immediately.
We reserve the right to make changes to these Terms at any time and the new version of the Terms will apply to any offer or order placed on the Website after the new version has been posted. We therefore advise you to make sure you agree with the Terms each time you use the Site.
Our Website is solely for the promotion of our products in Australia. Unfortunately, we do not accept orders from nor deliver to addresses outside Australia.
1. Information about us and how to contact us
We are LVMH Perfumes & Cosmetics Group Pty Ltd, Level 9, 111 Elizabeth Street, Sydney, NSW 2000, Australia ABN 63 069 188 272. You can contact us through our Customer Service team which is available to you as follows:
Opening hours: Monday to Friday 10am - 6pm AEST, excluding Australia Bank/Public Holidays
Customer service hotline: 1800 318 240
Email address: email@example.com
Online Contact form
If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
If you are a job applicant, please email: firstname.lastname@example.org
You may also contact our Data Protection Officer via email@example.com
2. Our products
The images of the products on our website are for illustrative purposes only and although every effort is made to display colours/shades accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your products may vary slightly from those images.
3. Our contract with you
Our acceptance of your order will take place when we send you an order confirmation email. At this point, a contract for the sale and purchase of the ordered products will come into existence between you and us.
If we are unable to accept your order we will inform you of this by email and will not charge you for the products. This might be because:-
- the product is out of stock
- we have identified an error in the price or description of the product
- you have exceeded our Maximum Purchase Policy set out below
- your billing name and address does not match that of the credit card used for payment
- we need to deal with technical problems with the product or make minor technical changes;
- we need to update the product to reflect changes in relevant laws and regulatory requirements.
When we have accepted your order you will see a confirmation page that gives you your unique confirmation number and the total sum deducted from your credit or debit card or Paypal account or Afterpay account. You can print this page for your reference, or alternatively wait until you receive this information in our acceptance email titled "Order # Confirmed". This is your Order Confirmation/Invoice. The email will show all details of items purchased, delivery addresses, delivery options and packaging options, which you can keep for your records.
If you have any questions about an order, please contact our Customer Care Team using the contact details in condition 1. It will help us if you can tell us the order number whenever you contact us about your order.
3.2. Price and Payment
Prices shown on the Site are in Australian Dollars and are inclusive of Australian GST, but do not include any applicable delivery fees. Prices are subject to change effective immediately upon posting of such price changes to the Site We take all reasonable care to ensure that the price of the products advised to you is correct but in the unlikely event that the products are incorrectly priced, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any products provided to you.
You can pay for products using the following payment options:
CREDIT / DEBIT CARDS ACCEPTED:
- American Express
WE'RE SORRY, WE DO NOT ACCEPT:
- Postal Orders
- Bank Transfers
We are sorry, but at this time, we do not offer gift cards.
You must pay for the products before we dispatch them.
Credit card payments are subject to verification and authorization by the card issuer. If the card issuer does not authorize payment, we will be unable to conclude any Contact with you. PayPal and Afterpay payments are subject to verification and authorization by PayPal and Afterpay.
For your security and to avoid any fraudulent transactions, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.
3.3. Maximum Purchase Policy
We regret that we must limit any orders to no more than three (3) units of any item per order.
3.4. Order Cancellations
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
- Item(s) not available;
- Difficulty in processing payment information;
- Cannot deliver to address provided;
- Duplicate order was placed.
If your order is cancelled by us, you will receive an email to explain the reason for the cancellation. Your original payment method will be refunded for the appropriate amount.
Once your order is placed we are unable to accept any changes to the order including delivery address.
If you wish to cancel your order prior to dispatch please call our Customer Service Team on 1800 318 240 with your order number, to discuss what practical options are available to you. Please note as we generally process orders very quickly and dispatch orders within 1-2 days therefore it may not be possible to prevent your order from being dispatched. In this instance, please return your order once received in accordance with our Returns Policy which is set out below and in our FAQs.
4.1. Standard Parcel Post Delivery
We offer complimentary Standard Parcel Post delivery to the address specified by you in your order by Australia Post for orders of $90 or more usually within 2 – 5 business days from the date your order is accepted by us. Working days are Monday through Friday excluding Australia bank/public holidays. A delivery cost of $5 applies for orders under $90. Please allow two additional days for deliveries to remote rural areas.
Australia Post is able to deliver to P.O. Box addresses.
We will publish as soon as practicable Australia Post notices of known delays or possible delays in the delivery of Parcel Post or Express Post deliveries or Post Office closures due to events beyond our control – please see our FAQs on Shipping.
All orders require a signature upon delivery. If you are not there to receive and sign for your parcel upon delivery, Australia Post will leave a Delivery Attempt Card in your mailbox with your tracking number and the name of the local Post Office where your parcel will be available for you to collect. To ensure secure and undamaged delivery of your order, Australia Post will not be able to leave your order 'hidden' at the delivery address.
If you do not collect the products from the delivery depot then either we or Australia Post will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and we reserve our right to seek damages and all other costs related to the recovery
We are sorry we only deliver online orders to Australia addresses.
4.2 Express Post Delivery
We offer Express Post delivery to the address specified by you in your order by Australia Post for a cost of $12 per order, usually delivered within 1 – 2 business days. Please note that due to Australia Post Dangerous Goods classification all orders containing fragrances, fragrance products and fragrance samples cannot be shipped via Express Post. Orders with these items must be shipped via Standard Parcel Post.
4.3 Delivery Addresses
We will take all reasonable care to deliver to the address given. However, we shall not be liable for any delay or failure to deliver or mis-delivery as a result of incorrect data entry by you.
4.4 Ownership and Responsibility
You will be responsible for the products once they have been delivered to the address you have provided.
The ownership of the products will pass to you once we have received payment in full.
5. Your rights to end the contract
You may have the right to end your contract with us and return the products, but your right to end the contract will depend on the products you have purchased, whether you have simply changed your mind, whether there is anything wrong with the products we have supplied, how we are performing and when you decide to end the contract.
If what you have bought is damaged, faulty or misdescribed you may have a legal right to end the contract (or to get the product replaced or to get your money back), or exchange the item, see condition 5.3.
If you want to end the contract because of something we have done or have told you we are going to do, see condition 5.1.
If you have just changed your mind about the product, see condition 5.2. You may be able to get a refund if you are within the “cooling-off period”, but this may be subject to deductions.
5.1 Ending the contract because of something we have done or are going to do
If you are ending a contract for a reason set out below the contract will end immediately and we will refund you in full for any products which have not been provided.
The reasons are:
- we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
- there is a risk that supply of the products may be significantly delayed because of events outside our control;
- we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons; or
- you have a legal right to end the contract because of something we have done wrong.
5.2 Your right to change your mind
Whilst we hope that you are delighted with your order, if for any reason you are not entirely satisfied, or you otherwise change your mind, you can change your mind and receive a refund within thirty (30) days after the day the products were delivered to you. Please note you must return the products to us within seven (7) days of contacting Customer Service to arrange the return. The products must be returned unopened and unused. We recommend you use the original packaging for returning the order. Engraved products are not eligible for return and/or refund.
5.3 If there is a problem with the product
Please notify us immediately after delivery of any damage or fault or incorrectly supplied products or if the items listed on the dispatch note do not match those contained in your delivery by calling our Customer Service Team 1800 318 240 (Monday - Friday 10am – 6pm excluding Australia Bank/Public Holidays) or by emailing us at firstname.lastname@example.org with your order details. To ensure prompt resolution, please provide your name and the order number and keep the box, packing materials, and the damaged items for returning to us.
We are obliged to provide you with products that are in conformity with this contract.
Under the Australian Consumer Laws, when you buy products and services they come with automatic guarantees that they will work and do what you asked for. During the expected lifespan of your product your legal rights entitle you to the following:
- if your products are faulty, you may choose to receive a full refund, exchange or a replacement for those products.
- if your products are faulty within the first 6 months after the products have been delivered to you and cannot be repaired or replaced, you may choose to receive a full refund or a replacement for those products, in most cases.
You must return the products to us within seven (7) days of contacting our Customer Service Team. The return parcel must be lodged at your nearest Australia Post shop within this period.
Please note that if you return products more than 30 days after the date they were delivered to you, then we may make a deduction from any refund for use you have had of those products since delivery.
If you wish to exercise your legal rights to reject products you must post them back to us. Our Customer Service will email the Australia Post Prepaid Return Label for you to return the goods in the original outer box we delivered the goods in. Please call Customer Service using the contact details in condition 1 for the Prepaid Return Label.
Please ensure you obtain a Proof of Postage when you return the products to your nearest Australia Post shop. You should retain your Proof of Postage in order to provide proof to us that you have returned the products, in the unlikely event that we do not receive the returned parcel.
6. How to make a return
If you are entitled to return products under condition 5, you may return your order free of charge via Australia Post.
6.1 To return your order:
a) Contact Customer Service
Contact Dior Customer Service on 1800 318 240 (Monday – Friday 10am - 6pm AEST, excluding Australia Bank/Public Holidays). Customer Service will assess and validate the return and email an Australia Post Prepaid Return Label to the email address you entered when you placed your order.
b) Complete the Necessary Documentation
Download, print and complete the PDF Returns Form, which can be accessed by clicking here with all required information to be filled out. Please ensure you enclose the Return Form with the return parcel.
c) Print the Prepaid Return Label
Print the Australia Post Prepaid Return Label and attach it to the top of the reusable Dior Outer Box that you received your order in. On the inside flap of the Dior Outer Box is a 3M Sealable Strip to use to reseal the parcel to return it to our distribution centre.
Please lodge your return parcel at your nearest Australia Post Office (visit auspost.com.au/locate/ to find your nearest store) and remember to obtain & keep the proof of postage receipt and your tracking number. Your parcel can be tracked online from the Australia Post website.
d) Processing the Return
Refunds and replacements will be processed within 5 working days of receipt of the returned items. Replacements will be sent via Australia Parcel Post standard shipping. Please allow 7-10 business days for delivery. You will receive a confirmation email notification or phone call from Dior Customer Service.
6.2 Processing the Refund:
If you have returned products because you have changed your mind, we will process the calculated refund within five (5) working days after the day we receive the returned products. We will not be obliged to make a refund if you cannot provide evidence that you have sent the products back to us so therefore please ensure that you retain, and are able to provide, proof of postage. We are unable to exchange returned items if you have changed your mind.
If you have returned products because they are damaged, faulty or incorrect, we will process your refund within five (5) working days after the day we receive your returned products and confirm you are entitled to a refund.
Please note we can only offer exchanges for damaged, faulty or incorrect products that are equivalent or less than the value of the original order. If you request to exchange for a value less than the value of the original order, we will credit the original credit/debit card used to make the order with the difference in value.
If you have requested an exchange or replacement on your Return Form note, this will be processed within five (5) working days of receiving your returned products and will be delivered via Australia Parcel Post standard delivery. Deliveries of exchanged or replacement products will be completed on the Delivery terms set out above. If the returned goods are engraved, processing of the replacement item may take longer to ship.
Refunds will only be made against the original credit/debit card or Paypal account used for the purchase. You will receive email notification of your refund from our Customer Service Team.
When you place an order on our Sites, you confirm that you are over the age of 18 years and are legally eligible to enter into binding contracts. If you are under 18 years of age, you may only place an order with the consent of your parent or guardian. If you do not have consent from your parent or guardian, you must stop using the Site.
8. Governing Law
These Terms, and any dispute or claim (including non-contractual disputes or claims) arising out of in connection with it or its subject matter or formation, shall be governed in accordance with the law of the Australia, without giving effect to any principles of conflict of laws.
You agree that the courts of Australia shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these Terms or its subject matter or formation.
9. Disclaimer and Limitation of Liability
9.1 To the extent permitted by law, Parfums Christian Dior is providing the Site, their Contents and the Interactive Services on an as-is basis and makes no representations, conditions or warranties of any kind, express or implied, with respect to the operation of the Sites or Interactive Services, the information, content, materials or products, included on the Site or as part of the Interactive Services. You should not act on any data or information posted on the Site or Interactive Services without first independently verifying its contents.
9.2 Without prejudice to the generality of Clause 9.1, Parfums Christian Dior does not make any representation or warranty:
regarding the accuracy, timeliness, adequacy, commercial value or completeness of all data and/or information contained in the Site or the Interactive Services;
regarding the security of any information transmitted by you or to you through the Site or Interactive Services;
that Site or the Interactive Services will be provided uninterrupted, secure or free from errors or omissions; or
that the Site or Interactive Services are or will be free from any computer virus, worms or other potentially malicious, destructive or corrupting computer program or file.
9.3 To the extent permitted by law, Parfums Christian Dior will not be liable for any damages of any kind arising out of or in connection with the use of the Site or the Interactive Services. This is a comprehensive limitation of liability that applies to all damages of any kind, including but not limited to direct, indirect, incidental, punitive or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.
9.4 Parfums Christian Dior will not be liable for any claim arising out of your incorrect or improper use of any or any goods, products or services offered by or purchased through the Site, including use that does not comply with any product instructions or that would be otherwise unexpected or unreasonable.
9.5 To the maximum extent permitted by law, and subject to applicable consumer protection provisions, Parfums Christian Dior is not liable for claims arising from your use of non-Parfums Christian Dior branded products. This will not limit any claim you may have against the product manufacturer under consumer protection laws.
9.6 Notwithstanding anything in these Terms, certain legislation, including the Australian Consumer Law, may impose consumer guarantees or imply warranties or conditions or impose obligations upon Parfums Christian Dior, which cannot be excluded, restricted or modified except to a limited extent. Such legislation may, for example, impose non-excludable guarantees that goods are of acceptable quality or that services will be rendered with due care and skill (with certain remedies available to consumers for certain breaches of such guarantees). To the extent that such legislation applies, these Terms must be read subject to these statutory provisions and nothing in these Terms is intended to alter or restrict the operation of such provisions.
10.1 You agree to defend, indemnify and hold harmless Parfums Christian Dior (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers), from all claims, demands, losses, liabilities, costs, expenses, obligations and damages of every kind, including reasonable legal fees, arising out of:
your use of and access to the Site and the Interactive Services;
your violation of any term of these Terms;
a breach of your representations and warranties set forth above regarding Content;
your violation of any law or the rights of a third party (including, without limitation, any copyright, property or privacy right); or
any claim that any Content you submitted caused damage to a third party.
This indemnification obligation will survive the termination of these Terms and your use of the Sites and the Interactive Services.
11. Force Majeure
11.1 Transmissions over the Internet and electronic mail may be subject to interruption, blackout or delays due to internet traffic, or incorrect data transmission due to the public nature of the Internet. We will not be liable for any non-compliance or delay in compliance with any of the obligations we assume under a Contract when caused by events that are beyond our reasonable control (“Force Majeure Events”).
11.2 Force Majeure Events shall include any act, event, failure to exercise, omission or accident that is beyond our reasonable control, including, among others, the following:
strike, lockout or other forms of protest;
civil unrest, revolt, invasion, terrorist attack or terrorist threat, war (declared or not) or threat or preparation for war;
fire, explosion, storm, flood, earthquake, collapse, epidemic or any other natural disaster;
inability to use trains, ships, aircraft, motorized transport, logistics delivery or other means of transport, public or private;
inability to use public or private telecommunications systems;
acts, decrees, legislation, regulations or restrictions of any government or public authority; or
failure or accident in maritime or river transport, postal transport or other type of transport.
11.3 It shall be understood that our obligations deriving from Contracts are suspended during the period in which a Force Majeure Event remains in effect and we may require an extension of the period to fulfill these obligations.
12. Personal Data
We will use the personal information you provide to us:
(a) to supply the products to you;
(b) to process your payment for the products; and
(c) if you agreed to this during the order process, to inform you about similar products that we provide, but you may stop receiving this at any time by contacting us.
We will only give your personal information to third parties where the law either requires or allows us to do so.
Please see our Privacy and Cookies Policy to understand how we will use personal information submitted by you when creating an account, purchasing products and when you are otherwise using the Website.
13. Other Important Terms
We may transfer our rights and obligations under these Terms to another person or organisation. We will tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
You may only transfer your rights or your obligations under these Terms to another person if we agree to this in writing. We will not unreasonably withhold or delay our consent.
This contract is between you and us. No other person shall have any rights to enforce any of its Terms.
Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
These Terms are governed by Australian law and you can bring legal proceedings in respect of the products in the Australian courts.
14. Cyber Weekend Offer - Dior Eyes & Lips Discovery Kit - Gift with Purchase
Receive your exclusive Dior Eyes & Lips Beauty Discovery Kit when you purchase two or more Parfums Christian Dior products, while stocks last. Excludes Maison Christian Dior range and selected Dior Sets*. Kit includes Mini Rouge Dior 999 Lipstick, Mini Pump’N’Volume Mascara 4ml and a Dior Beauty Pouch. Not available with any other offer. Offer available online at dior.com.au from 00:01am AEDT, Friday 27 November 2020 to 11:59pm AEDT, Monday 30 November 2020 or while stocks last. Gift with purchase is automatically added to the cart with any two or more Parfum Christian Dior Products.
15. Complimentary Engraving Pre-Christmas Offer
The complimentary engraving offer is available on the Dior Online Boutique - shop.dior.com.au only, from 9.00am AEDT, Friday 20 Nov 2020 until 10.00pm AEDT, Sunday 6 Dec 2020. Engraving is offered on selected fragrance and makeup products only. Engraved products will be processed and shipped in 2-3 working days from placing your order. Engraved products are not eligible for return and/or refund, unless the engraved product is damaged or faulty. Once your order is submitted you are unable to change your product engraving message. You acknowledge that you have viewed and checked your engraving message to verify the correct spelling and accuracy of the text (and/or characters) at the time you entered your engraving message and placed your order. By clicking the “Confirm” button on the engraving message product page you are confirming that your engraving message is correct.
Last updated: 2 December 2020