a) Contact Customer Service
Contact Dior Customer Service on 1800 318 240 (Monday – Friday 10am - 6pm AEDT, excluding Australia Bank/Public Holidays). Customer Service will assess and validate the return and email an Australia Post Prepaid Return Label to the email address you entered when you placed your order.
Customer Service will assess and validate the return and email an Australia Post Prepaid Return Label to the email address you entered when you placed your order.
b) Complete the Necessary Documentation
Download, print and complete the PDF Returns Form, which can be accessed by clicking here with all required information to be filled out. Please ensure you enclose the Return Form with the return parcel.
c) Print the Prepaid Return Label
Print the Prepaid Return Label and attach it to the top of the reusable Dior Outer Box that you received your order in. On the inside flap of the Dior Outer Box is a 3M Sealable Strip to use to reseal the parcel to return it to our distribution centre.
Please lodge your return parcel at your nearest Australia Post shop (visit auspost.com.au/locate/ to find your nearest store) and remember to obtain & keep the proof of postage receipt and your tracking number. Your parcel can be tracked online from the Australia Post website.
d) Processing the Return
Refunds and replacements will be processed within 5 working days of receipt of the returned items. Replacements will be sent via Australia Parcel Post standard shipping. Please allow 7-10 business days for delivery. You will receive a confirmation email notification or phone call from Dior Customer Service.