Parfums Christian Dior lets you personalise its creations, giving you a unique and precious experience. This special
service is available year-round in your Online Store.
Price: $12
Only the first character can be entered in capslock. Special characters allowed: /_@&!?+$
14 characters remaining
Please ensure your engraving message only has letters, numbers and the following special characters: _@&!?+$
Please ensure the only capitalised letter is the first one. The rest must be lowercase.
Engraving may take 2-4 working days, extending the delivery time. Dior will notify you when the order is shipped. Engraved product cannot be returned except when due to defect.
If you need assistance with the Dior Online Boutique shop.Dior.com.au – please contact Customer Service through the following methods during service hours.
For Parfums Christian Dior customer enquiries
If you are a job applicant, please email: hr-team@au.lvmh-pc.com
You may also contact our Data Protection Officer via consumercare@au.lvmh-pc.com
Some of our Dior products are available for purchase on our Dior Online Boutique – shop.dior.com.au.
In order to check the availability of an item, search or browse the site and select the product that interests you and click on it. This will result in one of two things:If the "order" button appears, this means that you can order it online. Please be aware that only the available sizes will be displayed.
It is, however, possible that the item you are looking for is out of stock for online purchase, in which case it will be marked "out of stock".
You can contact our Customer Service, where our advisers will be delighted to assist you if you cannot find a particular item.
Once you have found the product that interests you:
Continue Shopping and when you’re ready to complete your order click the “cart icon” at the top of the page or click “complete the order” on any product page to go to Checkout.
On the “checkout” page, check your order items are correct, confirm your product engraving message is correct (if applicable), view your two complimentary samples, and add a complimentary gift card message if you would like to personalise your order as a gift. Add your contact information, shipping address and marketing opt-in preferences, then add your billing address and payment details. Please check the order summary to confirm all information in your order is correct and then click “place order”.
If your payment is successful and your order has been received by Dior, an Order Confirmation page with your order confirmation number will display on the website. You will also immediately be sent an order confirmation & receipt email to the email address you entered when you placed your order.
We have a selection of Dior favourites, new products and best-selling fragrance, makeup and skincare products online. If the product you would like to purchase is not available on shop.Dior.com.au or you would like to purchase these items in-store, please check “Store Locator” for your nearest Dior Boutique or Dior Counter.
Currently Dior are unable to notify you when an out of stock product is back on stock. This feature will be added to the shop.Dior.com.au website soon.
Currently you have two ways to sign up and be contacted by Parfums Christian Dior by email (and other options) to receive Dior Newsletters, personalized information on Dior products and services, invitations to events and marketing surveys in relation to Fragrance & Beauty.
1. Newsletter Box
If you are not ready to shop online today, simply enter your email address in the Newsletter box found at the bottom of every page on the shop.Dior.com.au website. Enter your personal details, select how we may contact you in addition to email (phone, SMS, mobile) to opt-in, read and accept the Privacy Policy and click “Submit”.
If you entered a mobile number, we will immediately send you a SMS message to that mobile number with your verification code. Please enter the verification code on the Newsletter page to complete sign up.
If not, you will see the Dior Newsletter thank you page to confirm we have received your details.
2. Checkout
If you are ready to complete your order on shop.Dior.com.au, once you are at Checkout you can opt-in and sign up to the Dior Newsletter.
You will immediately be signed up and start to be contacted by Parfums Christian Dior.
For all orders placed on our shop.Dior.com.au website, you will receive an order confirmation & tax invoice by email immediately after you place your order. You can also get a hard copy of your receipt from your customer account on the shop.Dior.com.au website by visiting the My Orders section then clicking on the order receipt you wish to print.
If you placed your order as a guest, your order confirmation & receipt will be sent by email. Should you wish to obtain a duplicate receipt, please contact our Customer Service.
Payment for purchases on shop.Dior.com.au can be made using a debit card, Visa, MasterCard, American Express bank card or credit card, or by Afterpay or by PayPal.
You can also refer to our general terms and conditions of sale.
All transactions completed on the shop.Dior.com.au website are secure and a SSL encryption system is in place to protect personal data and payment information. In addition, Dior makes a commitment to our customers not to save any credit card information.
Finally, we reinforce the security of payments by means of a 3D Secure system for Visa, Mastercard and American Express credit cards that are equipped for this. An additional step is taken at the time of payment, which enables verification of the identity of the credit card holder and validation of the transaction.
Each bank has its own authentication. For any question regarding your 3D Secure code, please contact your bank directly.
Receive Free Standard Shipping and Free Engraving (on applicable products) for Mother’s Day. Applies to all orders received from 9.30pm AEST on Monday 20 April 2020 until 23.59pm AEST on Thursday 30 April 2020. Offer will be automatically applied at Checkout. Once the Free Engraving offer ends a $12 engraving fee per item will apply.
The order cut off time and date is 11.59PM AEST, Thursday 30 April 2020 for guaranteed Standard Delivery via Australia Post for Mother’s Day.
We know how important it is for your Dior Online Boutique order to be delivered in time for Mother’s Day. We are working behind the scenes to process all orders as quickly as possible. They will be shipped the same business day if the order is received before 9am (Monday to Friday), or the next business day if received after 9am, unless engraving is required whereby processing will take 2-3 days longer.
Orders placed after 30 April for Standard or Express Delivery will be processed as quickly as possible, however we cannot guarantee delivery for Mother’s Day, as this is subject to Australia Post shipping times.
Parfums Christian Dior lets you personalise its creations, giving you a unique and precious experience. This special service is available on shop.Dior.com.au for selected products. If a product can be engraved, there will be a message on the product page to “Personalise your product” where you will ‘enter and confirm’ the personalised message to be engraved.
For a limited time, enjoy complimentary product engraving to 11.59pm AEST, Sunday March 1st 2020, on shop.Dior.com.au. View the promotional terms and conditions here. After the Complimentary Engraving Summer Offer ends, an engraving price of $12 per item will apply to each product to be engraved.
The Dior Online Boutique offers two complimentary samples with all online orders via shop.Dior.com.au, which you can add to your cart before checkout.
If you are sending your Dior Online Boutique order as a gift we offer complimentary gift cards for all orders. You can add a gift card and your personalised message when you begin checkout.
Your order will be presented in an iconic Dior gift box or gift clutch and accompanied by a personalised message if you choose to send it as a gift.
There is a maximum limit of 3 items of the same product per order on the Dior Online Boutique via shop.Dior.com.au
Australia Post imposes strict regulations for the transportation of products with a Dangerous Goods classification, such as fragrances and fragrance products. To meet Australia Post shipping requirements, the Dior Online Boutique has put a limit of 500ml total per online order for all fragrances and fragrance products. If the fragrances and/or fragrance products in your order exceed 500ml, you will be prompted on how to adjust your order items so the total weight of all the fragrance products in your order is 500ml or below. For more information, view our terms and conditions here.
Unfortunately, due to the Dangerous Goods classification, Australia Post are unable to send Dior fragrance products and fragrance samples by Express Post (by air), they must be shipped by Standard Parcel Post (by road).
Simply add items to your shopping bag and begin the check-out process. During the Payment stage, please enter your promotion code in the box provided and click Apply. If you are having issues using the coupon code, please contact our Customer Service advisors who will be happy to assist.
Your order confirmation number is printed at the top of the order confirmation & receipt email that was sent to the email address you entered when you placed your order on the shop.Dior.com.au website. If you cannot find the email in your inbox, please check your SPAM and promotion folders.
If you placed an order via your Dior customer account or created an account on shop.Dior.com.au when you placed your order, log in to My Account then click on my orders. You will then be able to find your order and order confirmation number.
If your payment is successful and your order has been received by Dior, an Order Confirmation page with your order confirmation number will display on the website after you place your order. You will also be immediately sent an order confirmation & receipt email to the email address you entered when you placed your order.
If you placed your order via your Dior customer account or you created an account on shop.Dior.com.au when you placed your order, log in to My Account then click on "my orders". You will then be able to follow the status of your order by clicking on the tracking number to track your order.
This same tracking number was also sent to you with your shipping confirmation email, enter it on the Australia Post courier website to track your order.
If you placed your order as a guest, please contact our Customer Service, where our advisers will be pleased to share the status of your order with you.
Cancelled Orders: the order has been cancelled due to lack of availability of the product. It is also possible that payment of your order has not been validated.
Pending Orders: payment for the order has not been finalised. A Customer Service adviser will contact you as soon as possible to assist you with your order.
In Preparation: the order has been validated and is being prepared.
Shipping: your order has been shipped. You will receive an email with your tracking information.
Completed: the order has been shipped to the delivery address that you provided when you placed your order online. You can track your order using the tracking number provided in the order confirmation email at the following: Australia Post website https://auspost.com.au/business
If you placed your order via your Dior customer account, log in to My Account then click on "my orders". You will then be able to follow the status of your order.
If you placed your order as a guest, please track the progress of your delivery using the tracking number provided in the order confirmation email at the following address: Australia Post website https://auspost.com.au/business
If you do not receive your package within 5 working days, please contact Australia Post.
If you placed your order with product engraving, please allow an additional 3-5 days for delivery.
As at 12 Aug 2020, Australia Post has advised of delivery delays across their network due to reduction in air freight capacity and passenger flights, a significant increase in parcel volumes and hygiene and social distancing requirements in their network. Their Victorian operations have also been impacted by stage 4 government restrictions for Melbourne, which are impacting delivery timing. Please find the latest domestic updates from Australia Post here.
Our delivery partner, Australia Post, are now implementing additional measures when delivering parcels. To minimise the risk of contracting or spreading coronavirus, all parcels will no longer require a signature for delivery and/or collection. In all cases, whether a driver or postie delivers to the door or a customer goes in to their local Post Office to collect a parcel, a staff member will ask and record the customer’s name and sign on their behalf. The customer will still need to be present for this to occur, but contact will be minimised by either leaving the parcel at the door until the driver or postie has left the premises or left for the customer to pick up on the counter. We thank you for your support while we implement these new measures to ensure our customers continue to stay safe and healthy. You can find the up to date information regarding service impact from Australia Post, here
Due to increasing delays in shipment due to COVID-19, Australia Post has advised that the delays mean they are temporarily suspending the Express Post guarantee of next day delivery as they are unable to commit to this timeframe. Express Post is still available, but parcels may not be delivered next business day every time. Please check the Australia Post website for regular updates and any changes expected to delivery.
Shop.Dior.com.au orders are shipped via Australia Post to Australian addresses only. Australia Post shipping is available to P.O. Box addresses. Orders placed on the shop.Dior.com.au website cannot be shipped internationally. Orders place on the shop.Dior.com.au website cannot be collected directly from a Dior Boutique or a Dior Counter.
All Dior Online Boutique orders must be signed for on delivery.
Shop.Dior.com.au ships via Australia Post.
|
Service |
Cost |
Delivery Time frames |
||
|
Metropolitan Areas |
ACT, SA, WA, |
NT, TAS; |
||
|
Standard Parcel Post |
$5 under $90 |
2-3 Business days |
4-6 Business days |
7-10 Business days |
|
Express Post* |
$12 |
1-2 Business days |
2-3 Business days |
4-8 Business Days |
You will receive an email with your tracking information once your order has been shipped.
* Express Post shipping (by air) is not available for orders with fragrance products and/or fragrance samples due to their dangerous goods classification by Australia Post. Orders containing fragrance products or fragrance samples must be shipped by Standard Parcel Post (by road).
Delivery times are based on orders placed before 9am AEST:
Orders placed before 9:00am (AEST) will be processed on the same business day. Orders placed after 9:00am (AEST) will be processed and shipped on the following business day. Orders received on Friday after 9:00am, Saturday, Sunday, and public holidays will be processed on the following business day and then delivery time will be applied. Orders requiring product engraving will take 3-5 business days longer to be processed.
|
Delivery |
Order Cut-off |
|
Standard Post orders (with engraving) |
11:59pm (AEST) 24 August 2020 |
|
Standard Post orders (no engraving) |
11:59pm (AEST) 26 August 2020 |
Standard Post can take between 2-7 days for delivery.
* Express Parcel shipping (by air) is not available for orders with fragrance products and/or fragrance samples due to their dangerous goods classification by Australia Post. Orders containing fragrance products or fragrance samples must be shipped by Standard Post (by road).
All Dior Online Boutique orders must be signed for on delivery. If you’re not available to receive your package upon delivery, Australia Post will leave a “Delivery Attempt card” in your mailbox. Please contact Australia Post on the number printed on the delivery attempt card should you need to enquire about your package delivery.
You will not be charged for a re-delivery of your package. If you are not available when Australia Post make a delivery attempt, a card will be left in your mailbox instructing you to collect the parcel from the nearest Australia Post office written on the card.
In the event you are not completely satisfied with your Dior purchase, complimentary returns are offered within 30 days of the delivery date.
We are unable to accept returns or process a refund for any engraved products, unless the engraved item is damaged or faulty. All returns must be sent back to the Dior online distribution centre within 7 days of contacting Customer Service. Partial and full refunds for online orders can be processed by Dior.
Damaged, faulty or incorrect items in your order must be returned to Dior by downloading the Returns Form. Upon receipt of the returned goods, they will be assessed by Dior Customer Service and we will contact you to arrange for the replacement item/s to be sent with complimentary delivery, for an exchange or refund.
Any items returned due to change of mind must be unopened and unused. We recommend you use the original packaging for returning the order. These items must be returned to Dior by downloading the Returns Form. Upon receipt of the returned goods, they will be assessed by Dior Customer Service and we will contact you to arrange a refund. We are unable to exchange any items for change of mind.
This policy is only applicable to purchases made online via the Dior Online Boutique - shop.Dior.com.au website. For purchases made in-store at a Dior Counter or a Dior Boutique please refer to the original place of purchase to obtain an exchange or return.
This policy does not affect your rights under law as a consumer, which apply in addition.
.
Contact Dior Customer Service within 30 days of the delivery date on 1800 318 240 (Monday – Friday 10am - 6pm AEST, excluding Australia Bank/Public Holidays) or by sending an email to: consumercare@au.lvmh-pc.com
Customer Service will assess and validate the return of any product(s) and assist you with the return of the item.
a) Contact Customer Service
Contact Dior Customer Service on 1800 318 240 (Monday – Friday 10am - 6pm AEST, excluding Australia Bank/Public Holidays). Customer Service will assess and validate the return and email an Australia Post Prepaid Return Label to the email address you entered when you placed your order.
Customer Service will assess and validate the return and email an Australia Post Prepaid Return Label to the email address you entered when you placed your order.
b) Complete the Necessary Documentation
Download, print and complete the PDF Returns Form, which can be accessed by clicking here with all required information to be filled out. Please ensure you enclose the Return Form with the return parcel.
c) Print the Prepaid Return Label
Print the Prepaid Return Label and attach it to the top of the reusable Dior Outer Box that you received your order in. On the inside flap of the Dior Outer Box is a 3M Sealable Strip to use to reseal the parcel to return it to our distribution centre.
Please lodge your return parcel at your nearest Australia Post shop (visit auspost.com.au/locate/ to find your nearest store) and remember to obtain & keep the proof of postage receipt and your tracking number. Your parcel can be tracked online from the Australia Post website.
.d) Processing the Return
Refunds and replacements will be processed within 5 working days of receipt of the returned items. Replacements will be sent via Australia Parcel Post standard shipping. Please allow 7-10 business days for delivery. You will receive a confirmation email notification or phone call from Dior Customer Service.
Go to shop.dior.com.au to My Account. At the login screen click “Forgot Password”, enter the email address you used to create your account, and a Reset Password email and link will be sent to you to reset your password. Alternatively, contact Customer Service to assist you.
You can find out what information we collect, how we use your information, and how you can update or delete your information via our Privacy Policy.
If you have any questions or concerns about how we collect, process and use your personal data, or would like to exercise any of your rights above, please contact our Customer Service advisors on 1800 318 240, or email consumercare@au.lvmh-pc.com or use the Contact Us form on shop.dior.com.au. Our advisors will assist to contact our Privacy Officer.
If you have any questions about product ingredients, please contact our Customer Service advisors on 1800 318 240, or email consumercare@au.lvmh-pc.com for assistance.
Please check Store Locator to find your nearest Dior Boutique or a Dior Counter.
Please contact Customer Service on 1800 318 240 (Monday – Friday 10am - 6pm AEST, excluding Australia Bank/Public Holidays) and our advisors will be happy to assist you. Or, you can email Customer Service at or use our online Contact form.
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