Delivery & Returns

DELIVERY

Important Message from Australia Post on COVID-19 Service Impact:

Due to the impact of COVID-19, Australia Post has advised that in some cases Standard and Express Delivery may take 2-3 days longer than published delivery times, so please expect a possible delay in delivery. Please visit the Australia Post website for up to date information regarding service impact from Australia Post.

Our delivery partner, Australia Post, are now implementing additional measures when delivering parcels. To minimise the risk of contracting or spreading coronavirus, all parcels will no longer require a signature for delivery and/or collection. In all cases, whether a driver or postie delivers to the door or a customer goes in to their local Post Office to collect a parcel, a staff member will ask and record the customer’s name and sign on their behalf. The customer will still need to be present for this to occur, but contact will be minimised by either leaving the parcel at the door until the driver or postie has left the premises or left for the customer to pick up on the counter. We thank you for your support while we implement these new measures to ensure our customers continue to stay safe and healthy.  

Express Delivery - Due to increasing delays in shipment due to COVID-19, our delivery partner, Australia Post, has advised they are temporarily suspending the Express Post guarantee of next day delivery as they are unable to commit to this timeframe. Express Post is still available, but parcels may not be delivered on the next business day every time. Please check the Australia Post website for regular updates and any changes expected to delivery.

Where does the Dior Online Boutique - shop.Dior.com.au - ship?

Shop.Dior.com.au orders are shipped via Australia Post to Australian addresses only, including to Australia Post P.O. Box addresses. Orders placed on the shop.Dior.com.au website cannot be shipped internationally. Orders place on the shop.Dior.com.au website cannot be collected directly from a Dior Boutique or a Dior Counter.

All Dior Online Boutique orders must be signed for on delivery.

What are the delivery options and costs?

Shop.Dior.com.au ships via Australia Post.

Please view our Shipping FAQs to find a link to up to date information regarding service impact from Australia Post.

You will receive an email with your tracking information once your order has been shipped.

* Express Post shipping (by air) is not available for orders with fragrance products and/or fragrance samples due to their dangerous goods classification by Australia Post. Orders containing fragrance products or fragrance samples must be shipped by Standard Parcel Post (by road).

**Due to recent extreme weather events, please expect a delay in orders being delivered to Western Australia and South Australia. 

Delivery times are based on orders placed before 9am AEDT:

• Order processing and shipping are done only on weekdays (not including Australian public holidays).
• Shipping will take longer if product engraving is required. Dior will notify you when the order is shipped. Engraved products may not be returned under the 30 day Returns policy.
• Shipping may take additional time during holidays and extreme weather conditions.
• Your shipping address cannot be changed once order is placed. Dior is not liable for incorrect address on the invoice.
• Shipping to WA, NT or other remote and rural areas may take longer.
• All orders must be signed for on delivery

What are standard cut-off times for online orders?

Orders placed before 9am (AEDT) will be processed on the same business day. Orders placed after 9am (AEDT) will be processed and shipped on the following business day. Orders received on Friday after 9am, Saturday, Sunday, and public holidays will be processed on the following business day and then delivery time will be applied. Orders requiring product engraving may take longer to be processed.

Standard Parcel Post can take between 2-7 days for delivery.

* Express Post shipping (by air) is not available for orders with fragrance products and/or fragrance samples due to their dangerous goods classification by Australia Post. Orders containing fragrance products or fragrance samples must be shipped by Standard Parcel Post (by road).

What happens if I’m not available to receive my package upon delivery?

All Dior Online Boutique orders require a signature on delivery.

If you are not there to receive and sign for your parcel upon delivery, Australia Post will leave a Delivery Attempt Card in your mailbox with your tracking number and the name of the local Post Office where your parcel will be available for you to collect. To ensure secure and undamaged delivery of your order, Australia Post will not be able to leave your order 'hidden' at the delivery address.

What are the cut-off dates to order in time for Christmas?

Express Parcel shipping (by air) is not available for orders with fragrance products and/or fragrance samples due to their dangerous goods classification by Australia Post. Orders containing fragrance products or fragrance samples must be shipped by Standard Post (by road).

RETURNS

What is the Dior Online Boutique Returns Policy?

In the event you are not completely satisfied with your Dior purchase, complimentary returns are offered within 30 days of the delivery date.

We are unable to accept returns or process a refund for any engraved products, unless the engraved item is damaged or faulty. All returns must be sent back to the Dior online distribution centre within 7 days of contacting Customer Service. Partial and full refunds for online orders can be processed by Dior.

Damaged, faulty or incorrect items in your order must be returned to Dior by downloading the Returns Form here. Upon receipt of the returned goods, they will be assessed by Dior Customer Service and we will contact you to arrange for the replacement item/s to be sent with complimentary delivery, for an exchange or refund.

Any items returned due to change of mind must be unopened and unused. We recommend you use the original packaging for returning the order. These items must be returned to Dior by downloading the Returns Form here. Upon receipt of the returned goods, they will be assessed by Dior Customer Service and we will contact you to arrange a refund. We are unable to exchange any items for change of mind.

This policy is only applicable to purchases made online via the Dior Online Boutique - shop.Dior.com.au website. For purchases made in-store at a Dior Counter or a Dior Boutique please refer to the original place of purchase to obtain an exchange or return.

This policy does not affect your rights under law as a consumer, which apply in addition.

What do I do if there is an issue with the item I received?

Contact Dior Customer Service within 30 days of the delivery date on 02 8071 8719 (Monday – Friday 9:30am - 5:30pm AEDT, excluding Australia Bank/Public Holidays) or by sending an email to: support@diormail.zendesk.com

Customer Service will assess and validate the return of any product(s) and assist you with the return of the item.

What do I do if I have an allergic reaction?

If you have an allergic reaction to a Dior product at any time, please contact Customer Service on 02 8071 8719 (Monday – Friday 9:30am - 5:30pm AEDT, excluding Australia Bank/Public Holidays) or by sending an email to: support@diormail.zendesk.com. Our Customer Services advisors will be happy to assist you.

How to make a return

To return your order:

a) Contact Customer Service

Contact Dior Customer Service on 02 8071 8719 (Monday – Friday 9:30am - 5:30pm AEDT, excluding Australia Bank/Public Holidays) or by sending an email to: support@diormail.zendesk.com. Customer Service will assess and validate the return and email an Australia Post Prepaid Return Label to the email address you entered when you placed your order.

b) Complete the Necessary Documentation

Download, print and complete the PDF Returns Form, which can be accessed here  with all required information to be filled out. Please ensure you enclose the Return Form with the return parcel.

c) Print the Prepaid Return Label

Print the Australia Post Prepaid Return Label and attach it to the top of the reusable Dior Outer Box that you received your order in. On the inside flap of the Dior Outer Box is a 3M Sealable Strip to use to reseal the parcel to return it to our distribution centre.

Please lodge your returns parcel at your nearest Australia Post shop (visit auspost.com.au/locate/ to find your nearest store) and remember to obtain & keep the proof of postage receipt and your tracking number. Your parcel can be tracked online from the Australia Post website.

d) Processing the return

Refunds and replacements will be processed within 5 working days of receipt of the returned items. Replacements will be sent via Australia Parcel Post standard shipping. Please allow 7-10 business days for delivery. You will receive a confirmation email notification or phone call from Dior Customer Service.